FULL Service Fueling Inc. Privacy Policy

 

Full Service Fueling, Inc., a Florida Corporation (“FULL,” “we,” or “us”) collects information about you when you use the applications, websites, content, products, and services (“Services”) made available by FULL, and through other interactions and communications you have with us. This this Privacy Statement applies to information collected and used by FULL.  We encourage you to review our privacy policy whenever you access our services to stay informed about our information practices and the ways you can help protect your privacy. If you have any questions about this Privacy Policy, please feel free to reach out to us at contact@FullServiceApp.com

 

This Privacy Policy applies to any person using our Services (“Users”).

 

COLLECT OF INFORMATION

FULL collects three categories of information: (1) Information you choose to give to us, (2) Information we get when you use our Services, and (3) Information we collect from third parties.

 

Information You Choose to Give to Us

By interacting with our Services, we collect information you choose to share with us; such as when you create or modify your user account so you can access our Services. This information may include: your name, email address, password, phone number, zip code, information about your vehicle, and payment information.

 

You will also provide us with any information you send when using our Services (such as Service requests), the items and type of fuel requested, and any delivery notes you provide.

Additionally, when you contact FULL’s customer support or communicate with us in any manner, we will collect any information you volunteer.

 

Information We Get When Your Use Our Services

When you use our Services, we collect information about you in the following general categories:

  • Usage and Preference Information. We collect information about how you interact with our Services, preferences expressed, and settings chosen. In some cases, FULL does this through the use of cookies and other similar technologies, like web beacons. Most web browsers are set to accept cookies by default. If you prefer, you can usually change this preference through the settings on your browser or device. Please be advised, though, that by removing or rejecting cookies, it could affect the availability and functionality of our Services.

  • Location Information: When you use our Services, depending on your app settings or device permissions, we may collect your location from the FULL app to improve your user experience. FULL may collect your precise or approximate location as determined though data like GPS, IP address, and Wi-Fi. FULL may collect location information of your device when the app is running in the foreground (when the app is open and on your screen) or background (when the app is open but not on screen). You may disable FULL from determining your location but be advised this may impact the functionality of FULL’s Services to you.

  • Device Information. FULL collects information from and about the device you use. This type of information incudes, but is not limited to: hardware and software, such as the hardware type, operating system version, browser type, apps installed, preferred language, unique device identifier, advertising identifiers, device motion information (such as compasses), and mobile network information.

  • Transaction Information. FULL collects transaction details related to your use of our Services, including the type of service requested, the date and time the service was provided, the amount charged, the product supplied, and other related transaction details. Additionally, if someone uses your promo code, we may associate your name with that person.

  • Device Phonebook. With your permission, we may collect information from your device’s phonebook.

  • Call and SMS Data: Our Services facilitate communications between Users and our delivery drivers (“Driver”). In connection with facilitating this service, we may receive call data, including the date and time of the call or SMS message, the parties’ phone numbers, and the content of the SMS message.

  • Log Information: When you interact our Services, we may collect server logs, which might include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with our Services.

 

Information We Collect from Third Parties

This information may include:

  • Information Provided By Other Users. We may collect information that other users provide about you when they use our Services. For example, if another user allows us to collect information about their device’s phonebook, and you are a contact of that user.

  • Information Regarding Referral Programs. Users may provide your information in connection with referral programs.

  • Service Requests. Users may request services for or on your behalf.

  • Claims or Disputes. Users or others may provide us your information in connection with a claim or dispute.

  • Business Providers. FULL’s business providers may provide information about you when you create, link, or access your FULL account to your other accounts, such as payment providers and social media services.

  • Publicly available sources.

 

FULL may elect to combine the information collected from the sources listed above with other information in our possession.

 

 

Children

We do not knowingly collect personal information from Users under the age of thirteen. Children who are under the age of thirteen do not have permission to use our Service.

 

USE OF INFORMATION

FULL collects and uses information to better service our customers to allow us to reliably and conveniently provide Service to you.  We continually strive to improve our Services do this in a variety of ways.

  • Providing Services and Features. We use information collected to provide, personalize, maintain and improve our Services to you. This includes, but is not limited to: 

    • Creating and updating your account.

    • Verifying your identity to prevent fraud or unauthorized activity.

    • Allowing us to provide you with Services, which includes the processing of your information to allow for Dynamic Pricing (the price of gas which is determined based on varying factors including location, date and time, and number of other users in the area).

    • Process or facilitate payments for the Services.

    • Track the progress of Services.

    • Contextualize your experience, for example, by allowing you to share information with other people, such as if you would like to submit a comment about your Service Professional (the “Service Pro”) or refer a friend to FULL.

    • Perform internal operations, such as troubleshooting software issues or operational problems, conduct data analytics, testing, and research and to monitor and analyze usage and activity trends.

    • Enforce our Terms of Service.

  • Safety and Security. We use your data to help maintain your safety and security and to protect the integrity our Services. For example, this includes, but is not limited to, using data, such as device, location and/or usage information, to prevent, detect and combat fraud or using user ratings to allow us to improve our Services.

  • Customer Support. FULL uses any information collected to help when you reach out to customer support so that we can quickly and effectively investigate and rectify user concerns and monitor and improve our customer service responses.

  • Research and Development. We may use the information collected for testing, research, analysis and product development. This allows FULL to improve and enhance the safety and security of our Services and develop new features and products.

  • Communications from FULL. FULL may use information we collect to communicate with you, through email or text message, about Services, surveys, news, updates, and events. We may also use your information to promote or process any sweepstakes entered into and fulfill any rewards personal to you.

  • Cookies and Similar Technology. We may use information collected through the use of cookies and other technology to enhance our Services and your experience with them. This includes, but is not limited to, authenticating users, remembering customized and preferred settings, Services analytics and trends, and delivering and measuring the effectiveness of advertising campaigns. We may also allow others to provide FULL analytics, to service advertisements on our behalf and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify your device when you use FULL’s Services.

  • Legal Proceedings and Requirements. We may use the information we collect to investigate, or address claims or disputes relating to our use of FULL’s services or as otherwise allowed by applicable law, or, as requested by regulators, government entities and official inquiries.

 

SHARING OF INFORMATION

We may share the information we collect:

  • At Your Request

  • With the General Public

  • With the Owner of FULL Accounts that You May Use

  • With FULL Affiliates, Service Providers, or Business Partners

  • For Legal Reasons or in the Event of a Dispute

  • With Your Consent

 

At Your Request

This includes sharing your information with other people at your request or FULL business partners, such as if you requested a gas delivery through a promotional offering made by a third party then FULL may share your information with that party. A FULL business partner may include, but is not limited to, other apps or website that integrate with our APIs or those with an API or service with which we integrate, or a partner who we partner with to deliver a promotion, a contest or a specialized service.

 

With the General Public

FULL always appreciates hearing from its Users.  This includes public forums such as social media channels, app platforms such as iTunes and Google Play, and certain features on our network. When you communicate with us through these channels, your comments may be viewable by the public.

 

With the Owner of FULL Accounts that You May Use

If you happen to use a profile associated with another party, we may share your Service information with the owner of that profile. This could occur, for example, when a user arranges for Service for a friend or family member or when your employer arranges for Service on your behalf.

 

With FULL Affiliates, Service Providers, or Business Partners

We may share information with our affiliates only to help provide our Services. FULL may also provide information to its vendors, consultants, marketing partners, and other service providers or business partners. This could include: payment processors and facilitators, cloud storage providers, marketing partners and platform providers, data analytics providers, consultants (such as lawyers, accountants, and other professional service providers), and insurance and financing partners.

In certain instances, we may let our service providers or business partners use cookies, web beacons, and similar technologies on our Services. These companies may collect information about how you use our Services over time and combine it with similar information from other services and companies. The information may be used to, among other things, analyze and track data, determine Services trends and usage, and better understand your online presence and activity.

 

For Legal Reasons or in the Event of a Dispute

FULL may share your information if we reasonably believe it is required to comply with applicable law, regulation, legal process or governmental request, contractual obligation, or where disclosure is otherwise necessary due to safety concerns. This includes sharing your information as necessary to enforce FULL’s Terms of Service, user agreements, or other policies to protect FULL’s rights or property or the rights, safety, or property of another, or in the event of a claim or dispute relating you your use of our Services.

If you use a credit card that is not your own, and without proper consent from the actual card holder, we may be required by law to share your information with the actual credit card holder, including trip information.

If FULL gets involved in a merger, asset sale, financing, acquisition of all or a portion of our business by or into another company, or a consolidation, we may share your information with the that company before and after the transaction closes.

 

With Your Consent

FULL may share your information other than as described above if we notify you and you consent to the sharing.

 

HOW LONG WE KEEP YOUR INFORMATION

In order for FULL to best serve our Users, we store some of your information such as:

  • Basic account information – your name, phone number, email address and car information, until you ask us to delete them.

  • Location information while you are using the app.

If you ever decide to stop using FULL, you can ask us to delete your account.

Please be advised, that while our system is designed to carry out deletion practices automatically, we cannot promise that deletion will occur within a specific timeframe. There may be additional legal requirements to store data and we may need to delay deletion practices if we receive a valid legal request asking us to preserve content or if we have received reports of abuse or violations of FULL’s Terms of Service. We may also retain certain information in backup for a limited period of time or as required by law.

 

CONTROL OVER YOUR INFORMATION

In order for you to be in control of your information, we provide you with the following tools.

 

Download Your Data

At any point in time, you can access and edit your basic account information in the app. If you would like to get information which is not available in FULL’s app, you can contact contact@FullServiceApp.com which will provide you with this additional data. Because your privacy is important to us, we may ask you to verify your identity and provide additional information before we let you access or update personal information. We may need to refuse this request for a number of reasons, including, for example, that the request risks the privacy of others or is unlawful.

 

Revoking or Changing Permissions

You can always change your mind about letting us use your information and revoke or change permission by changing the settings within the FULL app. If you choose to do this, certain Services may lose complete functionality. If you would like to revoke permission, you can do this by going into the “Settings” section of the FULL app.

 

Deletion

If for any reason you decide you would like to have your FULL account deleted, you may send an email to contact@FullServiceApp.com. Once you have initiated the deletion of your account, during the first 30 days, your account will only be deactivated. This is so that if you have a change of heart, and wish to reactivate your account, this can occur quickly. After 30 days, your account will be permanently deleted, so long as FULL is not required to retain certain information. FULL may be unable to delete your account if there is an outstanding credit or there is an unresolved claim or dispute. Upon the resolution of the issue preventing account deletion, FULL will delete the account.

FULL may also retain certain information if necessary, for our legitimate business interests, such as fraud prevention and enhancing user safety and security. An example of this would be if FULL closed a user account because of fraud, then we may retain certain information about that account to prevent that user from opening a new FULL account in the future.

 

Marketing Notification Preferences

We send you notifications that we believe are helpful and informative about FULL’s Services. If you ever wish to amend your notifications, and opt-out of receiving these notifications, you can do so in the app by going into “Settings” and then “Notifications”. Please be advised that even if you opt-out, we may still send you non-promotional notifications, such as receipts and other information about your account.

 

UPDATES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

 

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

© 2023 by FULL Service.  Privacy Policy